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Mary Pavlou

Eastpark Bulimba

Background

Before I started working with Letts Group and Kelley, my business was facing significant challenges. The situation left me feeling uncertain and, to be honest, exhausted. I had heard about Kelley through a trusted network and, while I was a bit sceptical about the winbacks process, I decided to give it a chance.
Prior to our collaboration, I constantly battled with the daunting task of reaching out to external investors. With limited time and lacking experience in marketing, I felt lost and unsure about how to communicate effectively. My confidence was wavering, and I was really missing the guidance and expertise needed to reinvigorate our investor relationships.
What made me most excited about working with Kelley was her ability to forge strong relationships. I quickly realized that these connections would be vital for turning our business around, and I was not disappointed.
I genuinely liked the structured yet flexible approach we took during the process. Kelley guided me and taught me to be patient with the winbacks. Initially, I was eager for rapid results, but I learned that these kinds of relationships take time to repair and cultivate.
My favorite part about working with Kelley was the comfort of knowing that I could call her about anything. She always managed to put me at ease, providing both professional advice and emotional support. She worked night and day when we had our investors on the hook, ensuring that each one was converted in a few days.
After an insightful conversation with Kelley, it was a no-brainer to proceed. Her passion and extensive knowledge of our industry reassured me that I was making the best decision for my business. I needed someone who would genuinely invest in our success, and Kelley clearly showed she was that person.
One of the biggest surprises during our work together was how quickly Kelley and I became friends. I could feel in every conversation that she truly wanted to see me succeed. Even when we weren’t actively working on winbacks, she became my go-to person for a variety of challenges. Just recently, I found myself in a stressful situation regarding a sale, and Kelley was there helping me through the process. It’s an incredible comfort to know I have that support.
Since working together, I have experienced measurable improvements: time savings in negotiations, increased revenue from reinvigorated investor relationships, and a newfound confidence in tackling committee-related challenges. Before working with Kelley, I felt exhausted and stressed; now, I feel empowered and optimistic.
Absolutely, I’d work with Kelley and Letts Group again in the future. Our relationship has continued to evolve, adapting to the ongoing needs of my business, and I love that. She knows more than meets the eye, I’ll tell you that much. When you work with Kelley, you get so much more than just the winback; she helps with every aspect.

Results

The impact of our collaboration has been fantastic. Kelley successfully won back four of the ten investors we had identified; this was in a six-month period. Notably, one of these new connections became our new chairperson, significantly altering the dynamic of our committee. I can honestly say my life has changed; I no longer call Kelley in tears but rather with updates on our successes. The winbacks have not only bolstered our bottom line but restored stability and hope in our operations.

I would not only work with Kelley again but have already sung her praises to friends and colleagues. I’ll recommend her service a hundred times over, knowing how much she’s helped transform my business and my life.

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